Frequently Asked Questions

How do I pay my rent?

Rent may be paid Online through the Tenant Portal (preferred), by personal check, certified check or money order. For your convenience, we have a mail slot in our front door for after hours drop off. Our office does not accept cash.

What if I need to break my lease?

As per your lease, we do not allow residents to break a lease. However, at the management’s discretion, another qualified applicant may take over the remainder of your lease. (see Re-Lease procedures)

What if I need maintenance in my apartment?

To arrange for maintenance please submit a Work Order through the Tenant Portal. If you have a TRUE after hours emergency please call 706-540-1979. If you have to leave a message, state your name, phone number, apartment number and what the emergency is.

What happens if I lock myself out of my apartment?

During business hours you can come to the main office at Shoal Creek and get a key, you will need a picture ID. After hours you will need to call a locksmith, as maintenance cannot let you into your apartment for security reasons.

Are pets allowed?

Yes, pets are allowed with a pet fee and pet rent. There are a few restrictions, please see our pet policy.

How do I qualify for an apartment?

All applicants must fill out an application through our online website at  There is a non-refundable $50 application fee per applicant. If the applicant is a student, they may have a Parental Guaranty. Please visit the forms section of our website. The form will need to be notarized and attached to the application with a copy of the guaranty’s driver’s license. Non-students must have a beacon score of 600 with no accounts in collections or past due and good overall credit history AND net income 3X rental amount. Please see the leasing requirements for more information.

What about insurance in case of fire, theft, or natural disaster?

Lewis Properties strongly recommends that residents have renters insurance to protect against all of the above occurrences.